THIS AGREEMENT is made on the date of subscribing to this package


(1)       MELTON BOROUGH COUNCIL of Council Offices, Parkside, Station Approach, Burton Street, Melton Mowbray Leicestershire (hereinafter called “the Council”) under the hand of Assistant Chief Executive



Thereafter called “the Customer”

WHEREAS the Council shall supply to the Customer premises and the Customer shall take and pay for Melton Lifeline & Lifeline PLUS in accordance with and subject to the provisions of this Agreement

NOW IT IS AGREED as follows: –

1          Definitions and Interpretation

1.1       In this Agreement except where the context otherwise requires the following expressions shall have the following meaning: –

            “Premises” means the address supplied in the subscription

“Lifeline” and “Lifeline Plus” shall mean the Council’s equipment which includes the Lifeline Unit, associated pendant, mobile device and watch.

“Commencement Date” shall mean the date of subscribing to this package

  • “Service” means the provision of an emergency cover twenty-four hours a day seven days a week for contacting the emergency services and/or a person nominated by the Customer
  • “Control Centre” means the monitoring service which is located at
  • HDC, Police Station, Fairfield Road, Market Harborough. LE16 9QJ
  • “Programme of reassurance and monitoring” is an additional service available (if required)

2          Term

  • The Council shall install the Lifeline and Lifeline PLUS for a term of one year from the commencement date and thereafter from year to year until determined as hereinafter mentioned

3          Payment

3.1       The payment shall be the price of the subscription package advertised and shall be paid by a monthly subscription payment from the card details provided.

3.2       The first payment shall be taken on signing up for the subscription service and subsequent payments will be taken on that same date each month.

3.3       Any payment outside of this arrangement needs to be agreed in advance with the Council, by contacting the Melton Borough Council Customer Services.

3.5       The Council will give at least two weeks’ advance notice of any change in payment

4          Restrictions on Assignment

The Agreement is personal to the Customer and shall not be assigned or transferred without the Council’s written consent 

5          Customer’s Agreements and Responsibilities

5.1       The proper care of Lifeline and Lifeline PLUS installed in the Premises or used outside the premises.

5.2       To indemnify the Council in respect of all liabilities relating to any loss damage consequential or indirect loss to the Lifeline or any part thereof, which may have been placed by the Council upon the Premises or for use outside of the premises

5.3       The Lifeline and Lifeline PLUS shall remain the property of the Council during the continuance of this Agreement

5.4       To meet any rental or other charges payable for telephone lines or other equipment used by the Customer in making use of the Service

5.5       To ensure that all-necessary personal information be notified to the Control Centre (appropriate forms are supplied by the Council).

6          Council’s Agreements

6.1       To provide the Service with the assistance of the Control Centre to ensure that staff are on duty at the Control Centre to answer incoming calls for twenty-four hours a day every day of the year

6.2       To be responsible for the maintenance of Lifeline and Lifeline PLUS.

7          The Programme of Reassurance and Monitoring

7.1       The Control Centre can be requested to make regular telephone calls if required

7.2       Further details can be obtained from Melton Borough Council.

7.3       An additional payment will be made for the Programme.

7.4       Application is made to the Control Centre (on forms supplied by the Council)

8          Determination

8.1       This Agreement shall be determined

            8.1.1    by either party giving to the other one month’s notice in writing

8.1.2    If the payment shall remain unpaid for one month after the same shall have become due the Council may give notice to the Customer to terminate this Agreement forthwith

8.1.3    on the death of the Customer

8.2       Upon the determination of this Agreement the Council shall be permitted to remove all its apparatus and equipment, which may have been placed by it on the Premises

8.3       The Council reserves the right to amend or provide new terms and conditions to the Customer at anytime.

8.4      By taking up these services the subscriber is agreeing to these terms and conditions.

Website Terms and Conditions

Welcome to the timesage website and My Account area. You may access many areas of our website without registering your details with us, however certain areas are only open to you if you register in timesage’s My Account. The terms and conditions which govern material submitted by you to us and your use of the website including any email notifications and notices are governed by our “Terms and Conditions”, as set out below. If you have any queries related to these please contact us using the Contact Us link on the website.

We may, from time to time, make changes to these Terms and Conditions. Each time we make a change, we will update the published date so that you can see when changes were made. Any major changes such as those to reflect changes in the law or significant service changes will be posted on our website, but please review these Terms and Conditions regularly.

If you continue to use the timesage website after the notification of T&C’s has been read, we will assume you agree to the new T&C’s, if you do not agree please discontinue using the service.

Updates to Terms and Conditions:

Minor Updates: we will publish a notification of the change on the website page that is relevant to the minor update.

Major Updates: we will use the website Alert function just below the main page header, enabling all visitors to see the update notice.

Terms & Conditions Revision List will be published on our website.

Site Ownership and Disclaimer

This website is owned and managed by Melton Borough Council who are responsible for the information within this site and endeavour to provide up-to-date and accurate information.

While every care has been taken in the compilation of the information, we will not be held responsible for any loss, damage or inconvenience whatsoever caused as a result of any inaccuracy or error within these website pages.

Links to other websites from these pages are for information only and we accept no responsibility or liability for access to, or the material on, any site which is linked from or to this site. Melton Borough Council does not necessarily endorse the views expressed on those external sites.

Melton Borough Council makes every effort to virus check information made available for download on this site. We cannot accept responsibility for any loss or damage which may occur from the use of downloaded material. It is recommended that users check all downloaded materials with their own virus check software.

Data Protection and Privacy

Melton Borough Council is a Data Controller registered with the Information Commissioner’s Office. Melton Borough Council ensure compliance with the Data Protection Act 1998.

For full details please see our comprehensive Privacy Policy relating to the use of


If you are under 18, you may use Melton Borough Council services only with the involvement of a parent or guardian.

Customer Feedback

We endeavour to make our Terms clear and in plain English. If you feel we could do better or have a suggestion please contact us.